@neven yuuuuup.
It feels to me that they don’t value the relationship we have enough to actually write an email (and request information atop that!).
I have a friend, a ‘tech guy’ who had a virtual assistant for years. When he told me to shoot him an email to figure put when we should meet, that triggered the virtual assistant pipeline who basically took over the entire dialogue and interaction.
I didn’t talk to my friend, I was relegated to a bot.