Gregory's Server@Edent I had my bank call me about suspected fraud and they had no way for me to confirm they were legit. I said I'd call them back and they didn't have an external number I could call. Their tone suggested nobody had ever checked. One of the biggest banks in Australia / NZ.
@essjax @Edent I had the same in Scotland. I hung up because I thought it was a scam, so they froze my account. I had to find a still open branch and go in person to make an appointment because the branches no longer have phone numbers. At said appointment, I asked why they didn't use the banking app they pushed me onto, to inform me of a suspect transaction, and was told they aren't set up to do that.