Welcome to the Great Outsourcing of Public Service Information Technology Governance to Private Vendors...
Without beating up on the IRS IT folk (IMHO they have phenomenal people over there trying to change things), this is a story I see every day as a Public CIO. Agencies hand over the keys and accountability for technology solutions to vendors with very little in-house SME or time to dig into what they actually do. Then we act surprised when we find that they do these things
@NoRomBasic @briankrebs public funds enriching private pockets while the exact same private pockets yell “government slow! incompetent! more outsourcing!”