@stefano additionally, so much of my work has come from clients who had been burned by other consultants who liked to cut corners/oversell/underdeliver. A lot of IT providers feel pressured to cut their own throats to attract/retain customers and this is exactly the wrong path (in fact, it was often part of my pitch - this is what it costs for me to provide this solution/service sustainably. If I go broke or constantly have to constantly churn and retrain staff to keep the lights on its a negative for both of us)