@oliversampson @grimalkina It’s still a quite corporate framing of the idea:

„Empathy is about finding and listening to the Sallys of the world. It’s about rediscovering why you’re actually in business, whom you’re actually trying to serve, what needs you’re trying to fulfill. Companies periodically need an empathy check.“

But when even these people give that kind of signal… I find that poignant in of itself.