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Emelia 👸🏻

That's something I'd love a reporter covering this spam wave to know: Discord is being used to coordinate illegal activity, and discord has no mechanisms for people to report abuse.

abuse@ and support@ emails are dead ends, and their contact form has no "report abuse" option that works. Reporting it via the child safety team also didn't work.

Update: TechCrunch covered it: techcrunch.com/2024/02/21/disc

26 comments
Emelia 👸🏻

@verge @404mediaco @theregister This is Discord's trust and safety team responding to a report that *children* were using their services for illegal activity:

Support
To: Emelia Smith
RE: Discord server being used by teens to coordinate a massive spam attack on infrastructure
17 February 2024 at 22:05
##- Please type your reply above this line -##
Your request is 43203824 has been updated. To add additional comments, reply to this email.
Usagi Tsukino (Discord)
Feb 17, 2024, 13:05 PST
Hello,
This channel is reserved for parents contacting us regarding concerns of their child's safety on Discord. It looks like you are writing in to submit a report to Discord. The best and easiest way to report abusive behavior is
through the Discord Ann. This ensures that we have all the intormation necessarv to investigate. and areatlv speeds un how auicklv we are able to process vour repor
o submit a report via the Discord App
1. Select the Message you wish to report. On mobile, hold down on the Message, and on desktop, "right-click
2. Select "Report Message"
3. Select the tvpe of abuse vou' re see no
Taouse ornarassment> evacno
announcing or encouraging an active raid).
You can learn more about reportina to Discord
https:discora.com saretv/3600441036
- reporting -abusive-behavior-to-discord
I'm going to close out this ticket
submitting your report via the instructions outlined above
Sincerely,
Discord Trust & Safety
Polychrome :clockworkheart:
@thisismissem @verge @404mediaco @theregister they seem to want people to join the offending Discord servers and put themselves at risk to flag specific messages from specific people with no way to flag the offending server itself.

I'm not sure why they chose to do this but it's clearly by design.
spv :verified:

@thisismissem @verge @404mediaco @theregister "giant corporations have decent protection measures challenge [IMPOSSIBLE]"

We Distribute
@thisismissem May we use your statuses in our upcoming article about the Spam Wave?
illumi241

@thisismissem @verge @404mediaco @theregister somehow I can't see this, maybe I'm blind :D
Might be interesting für @BNetzA though if they aren't responding to DSA requests.

Emelia 👸🏻

@illumi241 @verge @404mediaco @theregister @BNetzA Specifically, they've only ways to report individual accounts or messages, not the entire damn server where the illegal activity is being coordinated.

illumi241

@thisismissem @verge @404mediaco @theregister @BNetzA that sucks :(
Probably they also aren't responding, when posts are reported?

Josh, or whatever

@thisismissem@hachyderm.io @verge@mastodon.social @404mediaco@mastodon.social @theregister@geeknews.chat That’s curious. If that’s the case, there can be legitimate complaints made to ICANN about that.

Apparently their registration through CloudFlare only avails us the “registrar-abuse@cloudflare.com” email but I wonder if anyone’s used it.

Kote Isaev

@thisismissem It seems thanks to quick action of Fediverse admins community this spam attack is something I did not experienced on myself, just read about for last 2 days.
Silent acceptance of trolls and spammers by Discord admins reminds me how Twitter and Facebook admins never find any violations on Kremlin trolls posts I reported even at Jack Dorsey times of Twitter.

@infosec_jcp 🐈🃏 done differently

@koteisaev @thisismissem

Does this mean that the reporting function is 'broken by design' and these are functionally a 'by design' caught kind of approved server or something?🐘📝 👀👀

ocdtrekkie

@infosec_jcp @koteisaev @thisismissem Capitalism. They aren't legally responsible for what users do on their platform and it isn't costing them money, so they don't care and don't want to hear about it.

Braw ☕🏳️‍🌈

@thisismissem haha yes, discord trust and safety is completely effed up :D people can do any illegal stuff on discord nowadays and their sh--ty t&s team won't do anything to those people, unless cops show up at their office. absolutely f--king bonkers of a platform and I have no clue how it's not sued to the grounds already

@verge @404mediaco @theregister

Braw ☕🏳️‍🌈

hey, @thisismissem, maybe try out reaching to no text to speech youtube guy, perhaps he can make the platform by highlighting the issue, and he already made a video about discord terrible moderation when it comes to exposing minors to NSFW, so dunno, maybe he will make a video about discord doing nothing about spam attack coordination too

@verge @404mediaco @theregister

Art Nouveau Appreciator

@thisismissem @dangoodin “popular chat client facilitates spam” would be a juicy headline

Aphrodite ☑️ :boost_ok:

@Jetengineweasel @thisismissem @dangoodin

“Discord Sows Discord: How One Platform’s Inaction Is Enabling Hostile Factions”

grant :blobcatgoogly:​

@thisismissem @verge @404mediaco @theregister I’ve attempted contacting them through their normal support channels and got declined because “they only allow for messages to be reported”

Incredibly helpful.

Kevin Karhan :verified:

@thisismissem @verge @404mediaco @theregister

That is nothing new re: Discord, as it's just garbage SaaS and worse than even Slack or Teams.

IMHO noone should use it just by it's Terms and Enshittification alone.

#Discord #Cybercrime #Enshittification #SaaS #MicrosoftTeams #Slack #ToS #Spam #Cybercrime

Flit 🦊 ❄️

@thisismissem Discord’s support channels have been frustratingly useless for years, this is sadly not surprising to me :/

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