@gvwilson ah. we have experience with this specific contractual provision from our privacy work.
the wording that does this is: "Without limitation of any term in the Terms, DocuSign may analyze Customer Data and Customer usage patterns using techniques such as machine learning in order to improve and develop DocuSign’s current and future products, services, methods, and processes. "
@gvwilson many companies abbreviate that whole thing to just "to improve our products and services" in the middle of a longer sentence
yes, it's sneaky. yes, people are right to be furious. yes, you'd have to be an expert, or just cynical, to guess that they already gave themselves the right to do that, so people are right to feel deceived.
yes, it's likely to be legally binding. there's no rule that says boring boilerplate isn't binding. :/